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Mohamed Zairi is a British academic and re … Mohamed Zairi is a British academic and researcher in the field of total quality management and excellence management. Over a period of 35 years, he has been influencing Quality Management Thinking. He is also recognized as a luminary in the Global Quality Horizon. In addition to TQM and Excellence Management, Zairi has immense expertise in areas such as Performance Measurement, Business Process Management, Change Management, Innovation Management, Governance, and Service Improvement.ment, Governance, and Service Improvement.
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